Return Policy
Return & Refund Policy
Promise: All products undergo visual inspection before packaging and shipping.
Return Request:
- You can request a return within 7 days of receiving the goods for any reason.
- For non-defective items, return the products in their original condition with all original packaging, accessories, and manuals.
Refunds Conditions:
- Full Refund or Replacement: Defective items, Lost Items, Shipped Wrong Items, Out-of-Stock Items, Cancelled Order.
- Partial Refund: Bought Wrong Items, Items more than two weeks after delivery, Items purchased on clearance sale.
- $0 Refund: Wrong Address, Undeliverable Address, Unable to locate consignee, Consignee fails to pick up parcel in time.
Return Process:
- Contact us at service@getyourpuzzles.com before returning any products.
- If return is due to product defect or our mistake, we may provide a prepaid shipping label or cover reasonable return shipping costs.
- Customers are responsible for their own shipping costs for non-defective returns.
Refund Procedure:
- Overseas returns take approximately a month to arrive.
- Upon receiving the returned parcel, we will refund you within 2 working days and notify you via email (service@getyourpuzzles.com).
- To initiate return, refund, or exchange, contact us at service@getyourpuzzles.com or through the Contact Us page.
- Receipt, proof of purchase, photographs, or videos may be required to process returns efficiently.
Resolution Time:
- Upon confirmation, new replacements or refunds will be processed within 1-3 working days.
We are committed to ensuring a seamless and customer-centric return and refund process. Your satisfaction is our priority, and we aim to address your concerns promptly and effectively. Thank you for choosing [getyourpuzzles.com].
Promise: All products undergo visual inspection before packaging and shipping.
Return Request:
- You can request a return within 7 days of receiving the goods for any reason.
- For non-defective items, return the products in their original condition with all original packaging, accessories, and manuals.
Refunds Conditions:
- Full Refund or Replacement: Defective items, Lost Items, Shipped Wrong Items, Out-of-Stock Items, Cancelled Order.
- Partial Refund: Bought Wrong Items, Items more than two weeks after delivery, Items purchased on clearance sale.
- $0 Refund: Wrong Address, Undeliverable Address, Unable to locate consignee, Consignee fails to pick up parcel in time.
Return Process:
- Contact us at service@getyourpuzzles.com before returning any products.
- If return is due to product defect or our mistake, we may provide a prepaid shipping label or cover reasonable return shipping costs.
- Customers are responsible for their own shipping costs for non-defective returns.
Refund Procedure:
- Overseas returns take approximately a month to arrive.
- Upon receiving the returned parcel, we will refund you within 2 working days and notify you via email (service@getyourpuzzles.com).
- To initiate return, refund, or exchange, contact us at service@getyourpuzzles.com or through the Contact Us page.
- Receipt, proof of purchase, photographs, or videos may be required to process returns efficiently.
Resolution Time:
- Upon confirmation, new replacements or refunds will be processed within 1-3 working days.
We are committed to ensuring a seamless and customer-centric return and refund process. Your satisfaction is our priority, and we aim to address your concerns promptly and effectively. Thank you for choosing [getyourpuzzles.com].
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